Choose the right channel for resident help

Call 911 when there is an immediate threat to life, safety, or property. Examples can include an active fire, suspected gas emergency, violence, or a medical emergency. Follow instructions from emergency responders and utilities; do not place yourself in danger to inspect or stop a condition.

The Braud Properties contact form is not monitored as an emergency service and does not provide emergency monitoring. A portal submission or website message is not a substitute for calling 911 when immediate assistance is needed.

A serious condition that affects safe use of the home but is not an active 911 emergency should be reported promptly through the established resident channel. Describe what is happening, where it is located, when it began, whether it is worsening, and any immediate steps already taken.

Do not attempt electrical, gas, structural, or other hazardous repairs. If water is active, move people and belongings away when safe and follow any lease or management instructions you already have. The site does not promise a response time, maintenance hours, or a special phone number; use the current portal and lease instructions.

Use the existing Buildium tenant portal for routine maintenance so the request enters the established resident workflow. Submit one clear description for each issue when practical. Include the room, fixture or appliance, symptoms, frequency, and relevant photos without exposing sensitive account information.

Keep the submission confirmation and add factual updates if the condition changes. Avoid repeated duplicate requests unless the portal or management directs you to resubmit. Give lawful access as required by the lease and communicate scheduling conflicts through the same resident channel.

Photographs and short videos can show a leak pattern, error display, or visible damage, but never take a recording when doing so would be unsafe. Preserve dates, portal confirmation numbers, written notices, and receipts. Keep messages focused on observable facts rather than guessing at a technical cause.

Record any steps management asks you to take and whether they changed the condition. Documentation supports accurate communication; it does not authorize repairs, rent withholding, lease termination, or other legal action. Seek qualified advice for legal rights and remedies.

Monroe heat and humidity make normal ventilation and cooling especially important. Operate supplied systems as instructed, keep vents unobstructed, and report water or cooling problems before they worsen. Never open equipment panels or make alterations.

Change an HVAC filter only where the tenant lease permits it and only using the size, type, and method specified for the home. If the lease assigns the task elsewhere, or you are unsure, ask through the portal. During freezing weather or severe storms, follow official safety guidance and property-specific instructions rather than generic internet advice.

Review the lease for notice, cleaning, utility, inspection, key-return, and possession requirements well before departure. Ask questions through the resident channel. Provide a forwarding address in writing, retain proof, and update it if it changes.

Remove belongings, document the final condition, and keep evidence of how keys and access devices were returned. Security-deposit issues depend on the lease, facts, applicable Louisiana law, and signed amendments; the separate deposit guide links the official codified statute page and related 2026 legislative materials.